Today I bit the bullet and took my phone to the Verizon store. I had been having lots of issues with it - it wouldn't ring, videos had no sound, emails wouldn't send, it would freeze from time to time, and it never got up to 4G.
So first thing today, I downloaded all my pictures and videos from my phone to the computer, I made a list of all the apps I use, and I made sure my contacts were backed up. Then I went to Verizon. The guy tried a factory reset but it didn't work, of course, so they ordered me a new phone-free of charge! But since they did the factory reset, I don't have my apps back on my phone (like blogger). It's thrown me off my blogging game!
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